Then press the. Setup Remote to Control Cable Box Point your remote at your cable box and press MENU to test. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. I take the remote to the bedroom and it controls both the TV and cable box. Fusion troubleshooting tips: If the remote controls the TV, but not the cable box, the remote needs to be resynced to the cable box. to control different types of devices. Try plugging the TV box directly into a wall outlet. If the TV box can then be turned on, the issue might be your power bar. does it show your equipment and gateway modem? Everything looks correct when logged in on my desktop - all equipment is listed. The present Samsung selection works well enough with the exception of power. Point the remote at the Media Player and press and hold the UP and SETUP keys until the remote Power button blinks rapidly. If you press one of the mode buttons, the remote control will be controlling that device until you press a different mode button. Keep trying occasionally. I previously had a U-Verse Motorola box. Press the ‘POWER’ button on your spectrum button to turn on your Cable box. Also, a mini guide on how to program your remote to your Arris cable box has been included in the later part of this post. No problems at all, but since Friday it's been like the TV knows that it is connected to a Spectrum box, and the Spectrum box knows it's connected to a Samsung tv; but neither remote will control the other device. I did change my password this weekend at the urging of the support person I called in to with the initial problem of no TV (which is why I swapped box). Kevin Arrows. There might be an issue with the power outlet or power bar you have your TV box plugged into. The CBL button is the Component button for Cable Box on your remote. I am a new owner of a OLED65B8 and I can't find how to select the Samsung option on the set top box menu item using the "under the 9" button. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I had to replace my box and the store gave me this one. These should work with ANY remote as these remote codes are universal. It did not work well with my Denon AVR and OLED65B8PUA. These sensors can sometimes cause a conflict with the infrared sensors in Shaw remote controls. If it has, turn the breaker to the "on" position to restore power to that outlet, then try to power on your TV box. Rebooting With the Power Cord: Go to the electrical outlet or power strip in which the cable box is … © LG Electronics. I've deleted it and reinstalled with no luck. 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. Sometimes all it takes to correct this issue is restarting your TV box. Troubleshooting: TV box will not power on. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Remove the power cable from the back of the unit. Be sure that nothing is on the DCT700 or blocking a clear line of sight between it and the remote control. Unplug the power cable from the wall outlet or power bar. Stand in front of the DCX set-top and not too far to either side. It's is crazy because it was working just fine. Sign In with Twitter Make sure you look at the maker of the cable or SAT box when searching for a remote code. Press and hold MENU and OK keys until the POWER key blinks twice. Answer. Investigate whether the wall outlet your TV box is plugged into is a "switched outlet" that is controlled by a wall switch. Hold your Arris remote to face your Cable box. Change the batteries in your remote control according to the instructions in the section, "Installing Batteries.". (The following steps will not work if the batteries are low. To check if your TV's light sensors are interfering with your remote: If your TV box turns on, this means that your TV may have an ambient sensor installed that is interfering with the remote. Try these related articles and discussions. Change the batteries in your remote control according to the instructions in the section, "Installing Batteries." Also, inform them of your problem and have them send a technician to look for any hardware fault. Select Settings. If it does not, try again using the next code listed. When I open the App there are no connected devices nor do any show up to assign. Check the batteries in the remote control. If you want to get involved, click one of these buttons! No dice. ©2020 Shaw Communications. It actually also shows a box I don't have which I have a ticket in to get removed. Follow the on-screen instructions. Wait 30 seconds to 2 minutes for the TV box to reboot. Just installed last night so havent had time to figure out setup. I have the Telus (Arris) VIP5662w 4k box. If your Shaw TV box won't power on, you can troubleshoot the issue using the steps and tips found below. Just installed last night so havent had time to figure out setup. 0 Likes Reply. Sign In with Facebook. Press and release operation keys one at a time, firmly and deliberately. use the xfinity myAccount app using same user/pass. When devices plugged in to these ports are shut off, power will turn off for everything else plugged into the power bar. If your cable box turns on, it means you got the process right. 1. Step 2. Press CABLE on the remote control to ensure the remote control is in cable mode. I would like to change my set top box selection from Samsung to Motorola and see if that will allow me to turn TV/set top box power on/off with magic remote. Answer. You can use the remote control that came with your TV to find and disable this feature. I just can't use the Remote App for other than seeing what's on which is a symptom of an unsupported box model. Another possible reason why your TV box might not power on is that your remote may have become deprogrammed. If the remote has low batteries, the off/on light will flash between 2 and 7 times every time a button is pressed.). 1. Press CABLE on the remote control to ensure the remote control is in cable mode. Verify that there are no obstructions between the remote control and the DCX set-top. Some newer power bars have a "master" port. (The following steps will not work if the batteries are low. I called Cox and they sent a technician who changed out the box and it did the same thing. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Step 3. As your cable box restarts, the lights on the display will blink or it will say “Boot.” You may also see a loading bar or icon on your TV screen while the box restarts. Learn how to troubleshoot remote control buttons that don't work. Ensure you turn on your Cable box. I've tried setting the harmony remote to many different boxes including the VIP5662W itself. Connect the remote to your TV using the Bluetooth® function: Press the HOME button. Here is the list with the KNOWN working device codes for cable boxes. Just swapped it in on Saturday. Does the Xfinity TV Remote App work with the ARRIS MX011ANM set top? 1995 - 2020 ARRIS Group, Inc. All Rights Reserved, DCX3200-M (P3): Remote Control does not Work. If you are not facing a specific issue and are confused as to why the cable box isn’t working, the best solution is to contact the customer support and inquire about any service outages. Motorola works fine for power off to box & tv. If the remote has low batteries, the off/on light will flash between 2 and 7 times every time a button is pressed.) Ensure that the angle between the remote control and the DCX set-top is not too large. Step 1. have you used your current username/pass at other addresses/accounts previously? Press and hold the ‘CBL’ button on your remote for a couple of seconds. Verify that the remote control is in Cable mode. Anyone have any luck with this combo? Select Settings. I'm using a harmony universal remote and can't get it to work. Yes it may take a couple of days for your account and app to align. Verify that there are no obstructions between the remote control … Install new batteries if needed. Called AT&T and requested a box that supported HDMI-CEC and they pretty much instantly shipped me a Cisco STB. It might be labelled as Light Sensor, Brightness Sensor, ECO mode, or Back Light. What do I do if there is no sound after hooking up my DCT700 cable box? By Kevin Arrows 3 weeks ago. If other buttons are not responding, then you will have to go through the process again starting from step 2 this time. Aim the remote control directly at the DCX set-top front panel, not the TV or VCR. Test the remote to confirm that it controls your device as expected. All rights reserved. Try plugging the TV box into a different wall outlet. Edit: ***solved*** Gotta select the input connector(i.e. The good thing is that, you only need to do the programming once. How come my remote control does not work for my DCT700 cable box? Try plugging the power bar into a different wall outlet. Looking for remote codes for your cable box? Set up the Cable/Satellite box setup feature: On the remote control, press the HOME button. Point the remote at the Media Player and press and hold the UP and SETUP keys until the remote Power button blinks rapidly. As an example of how easy it is, if you have a Shaw "Atlas" model remote, you would: If you are using a third party remote control, refer to the device manufacturer's support website for help. Allow the cable box 5-10 minutes to fully reset. I had to replace my box and the store gave me this one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Refer to your TV's manual or the TV manufacturer's website for more details. After a few seconds, you should see two slow remote power button blinks, indicating that the remote has successfully paired. My Xfinity Remote App still doesn't see any of my set top devices. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content; CCAndrew. It will select a connection but not the receiver. Wait 30 seconds, then reconnect the power cable. The most common causes are wall outlets, power bars, remote control issues, and TV settings — all easily fixed using the instructions in this support article. If the remote control is not working, try performing one or all of the following troubleshooting steps: Check the batteries in the remote control. If you are searching for an Arris Cable Box remote codes, this is the right post for you. Called AT&T and requested a box that supported HDMI-CEC and they pretty much instantly shipped me a Cisco STB. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. button, so your remote control is controlling your TV box. Tip From a Tech: "Your guide listing might read "To be announced" for up to one hour after restarting the TV box. You can use the remote control that came with your TV to find and disable this feature. Highlighted. 3. After a few seconds, you should see two slow remote power button blinks, indicating that the remote has successfully paired. Does this set top box support the Remote App? Not what you're looking for? GVTC proudly provides Internet, TV, Phone, Security and more to the greater South and Central Texas areas.
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