Retired Supreme Court judge Robert McDougall will lead a “root and branch” examination of NSW state insurer icare as a scheduled five-year review is brought forward and broadened. icare welcomes release of the McDougall Review. The NSW Government acknowledges and welcomes the recommendations of the fast-tracked icare and State Insurance and Care Governance Act 2015 Independent Review, handed down by retired Supreme Court Judge Hon. The NSW Government acknowledges and welcomes the recommendations of the fast tracked icare and State The matters in scope for the Review were: A comprehensive organisational review of icare, including issues raised in the media 1) Comprehensive organisational review of icare, having regard to issues recently raised in the media and in Parliament. icare Chair and CEO welcome independent governance, culture and accountability review and commit to taking action to refocus the organisation. icare has welcomed the release of the independent review by the Hon Robert McDougall QC. icare is also fully cooperating with the McDougall independent review which includes a comprehensive organisational review of icare as well as examining the effectiveness and accountability of the icare Board. The inquiry will be headed by former NSW Supreme Court judge Robert McDougall QC. 5 August 2020. This part of the Review will cover icare’s: a. Operations, including claims management, the claims agent model and incentive structures, return to work performance, and the service provided to injured workers b. The McDougall review into icare, and the worker’s compensation scheme more broadly, was published on 30 April 2021. Title: Microsoft Word - Submission to McDougall Review of iCare and the State Insu& Author: Ric Bolzan Created Date: 11/29/2020 6:09:56 PM McDougall review underway. The review was headed by retired Supreme Court Judge, the Hon Robert McDougall QC. Media Release - Perrottet - Dominello - McDougall Review into icare handed down. Robert McDougall QC today. Retired Supreme Court judge to lead icare review. The Treasurer and the Minister for Digital and Minister for Customer Service announced the Review on 4 August 2020. News 28 Feb. New CEO releases governance report. We will be taking part in interviews and will be providing a submission to the review this month. The review examined icare’s execution of the changes it was created to achieve, but also addressed the issues and challenges facing the scheme’s ability to achieve its goals under the current legislation. The Review Office of the Secretary Department of Customer Service McKell Building 2-24 Rawson Place SYDNEY NSW 2000 By email: independentreviews@customerservice.nsw.gov.au Dear Judge McDougall, Review of icare and the State Insurance and Care Governance Act 2015 The Law Society of New South Wales welcomes the opportunity to provide a submission to Read more. Mr McDougall’s review found a ‘startup’ culture at the agency was driven by urgency and often came at the expense of procedure and probity.

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