Your trust is our top concern, so businesses can't pay to alter or remove their reviews. This is a nut shell compared to the amount of time wasted and frustration experienced. Unlike many news organizations, we made a choice to keep all of our independent, investigative reporting free and available for everyone in our community. Come to either Dearborn or Battle Creek to get your Buick or GMC serviced and repaired by Superior. I had a cheaper deal somewhere else, but I appreciate men of character, and Ricky earned my business because of that. Thank you! A very nice gentleman helped us transfer everything from one car to another, answered all our questions, and gave us a run down on the vehicle. He was extremely nice and helpful and gave me a great deal on my lease. I’m sure there is more to this story than AAM wants to admit. They have bad customer service I took my car and they wanna charge me 500 I took it somewhere else they did it for free Dont go there BAD CUSTOMER SERVICE. We serve hundreds of individuals around Metro Detroit. We serve all of Southeast Michigan including those in Metro Detroit, Kalamazoo and Ann Arbor. The "manager", named faz or gaz or baz is the worst by far. Was the car owned by a smoker? I take that agreement/purchase order to my Bank, get the credit approval and the check. I ended up being denied by the local DMV as the first title was filled out and signed totally wrong and what also appeared to be by the same person representing the leasing company and Superior on the same transactions. For me, it wasn't about the money, it's the principle of it. On behalf of the Superior Buick GMC team, we would like to extend our apologies to you for your last visit with us. 6/18/2018Thank you for visiting Superior Buick GMC. Not just a car dealership, but a business that stresses a family experience. The Robins are seeking damages to the tune of $10 million, one of their lawyers told Automotive News. No one else could come closer. The only person that seemed to have any integrity was the finance manager Floyd D. In the end he went silent too after being followed up on a half dozen times on the car key check he was helping to facilitate. I can send it from home in 20 minutes." Not to mention Tony is extremely rude. When I did get the license plates, I got to pay even more to fix the stripped license plate bracket from Superior putting on their temp license advertisement. We appreciate your feedback as it helps us grow as a dealership. Take advantage and save hundreds of dollars with Superior Buick GMC. It all happened so fast and they knew he couldn't get financing anywhere else so they pull up in a car that had nothing, no key fob, no power windows, stains all on the ceiling and said they don't believe in car fax. Take your business elsewhere unless you enjoy working with people where there is absolutely no integrity. Superior has the best lease deals, specials and selection. We would like to thank you for sharing this review, Jonice. Service is also very good. It was always, I'll check and get back, it should have been sent out...off to the black hole of no return, no follow up and never do what you say you'll do. I would definitely recommend to a friend, thanks superior! I was pretty much forced out of here because I wouldn't let them "pay off" my Chrysler lease which still had close to $3000 in payments left over. My roommate didn't even get to pick a car he liked. I've had my wife's Q50s repaired here with rear quarter damage repair as well as getting my Audi S5 serviced here…". "You can't get a loaner car." Sadly I stopped in another dealership that I had an appointment with and informed them of this great deal I was going to get. GM Financial, however, demanded immediate payments for the vehicles and took the position that the Robins were late on their payments, something termed in the auto-industry as being “out of trust.”. "yes, but not in ten minutes. They were so fixated on rolling over $3000 from another lease. I called this dealership's sales manager to validate the price and stipulations. Looking for deals on used vehicles in the Dearborn or Battle Creek area? Tony Jaber is still a dealer at that location and over the pass two years I have been trying to get the second key for my lease, but no one was willing to help nor call me back. They had him set up no fault which is his fault too he should have got full coverage. The employees have been discriminated against every opportunity from the dealer. Extremely mad right now, set up an appointment for the Buick 24 hour test drive for today 11/10/16 at 5:30 pm. This is where they get really shady. You will only realize this... We had a simple task of having to turn in our old GMC Terrain after purchasing a Cadillac from another dealership. Do you have 2 keys to the car? It took just over two months and a ton of my time getting this resolved. The dealership seem to be in flux. 3- I was lied to on a regular basis that Dan was sending the 2nd key (cost is $550 for new); Dan never had two keys, had me provide him a quote from a local dealer so they could send me a check.
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