She looks at both rings and agrees that the ring is not mine. Oddly enough, the diamond checkers aren’t working. Now, she doesn't even wear it. Legal Statement. Once we become aware of a customer complaint, we run it to ground until a resolution has been reached. When she regained the weight she had lost from treatments, Sophie needed her wedding band and engagement ring resized. Our stores will be closed until noon on Tues. Nov. 3 to give our teams time to vote. The customer’s jewelry stays within our jewelry Design and Service Centers or, is shipped to the manufacturer that created the item. Heidi Rivera told Davis the same thing happened to her at a Kay store in Rochester, New York. “That way, when it comes back, they'll make sure those inclusions are still in the diamond.” Crooked, because Aaron said the Kay Jewelers warranty he purchased guarantees the company will replace any diamond if it chips, breaks, or is lost. After taking the ring in February for its six-month checkup, she said the Kay employee couldn't find the diamond's certification number. “What I think happened is they basically swapped diamonds… If he did lose the diamond, the claim that he asked Kay Jewelers to put in a fake stone makes no sense. A ring that KPRC-TV reported that Long had spent $6,500 on. Now, Kay Jewelers’s parent company Signet Jewelers — which also owns Zales, Jared the Galleria of Jewelry, H.Samuel, Piercing Pagoda and more — is working to rectify the situation by launching an internal investigation and working with Darshae East directly to resolve the situation and address her specific concerns. Getting your ring appraised by an independent third party is always a good idea. "I felt sick to my stomach," Clarius told the publication. That is what we have sought to do with these customers. Darshae East described her experience in detail on Facebook. Here's a state-by-state guide to casting a ballot on Tuesday, Princess Diana died when Harry was just 12 years old, Ben Higgins' Fiancée Jessica Clarke Says She's 'Never Felt More Beautiful' at Wedding Dress Fitting, Two-Time Cancer Survivor Tarek El Moussa on What Battle Taught Him: 'I Want to Live for My Kids', Asante Blackk, 19, on Voting for the First Time: 'My Generation Is a Very Capable Generation', Miss Georgia Teen USA Wants Others with Hearing Loss to 'Have a Room Full of People Clap for Them', The Sweetest Photos of Princes Harry with Diana, First-Time Voters Across the Country Share Why the 2020 Election Matters to Them. We are humbled by the trust our customers have placed in us for more than one hundred years and work hard every day to continue to be worthy of that trust.". Following the launching of a Facebook page over the summer that dealt with customer complaints, another report surfaced this week on KPRC-TV in Houston that customers were not getting what they paid for. If he did lose the diamond, the claim that he asked Kay Jewelers to put in a fake stone makes no sense. Jim bought the ring in 2010 for $4,299.99 from Kay Jewelers at the White Marsh Mall in Maryland. Crooked, because Aaron said the Kay Jewelers warranty he purchased guarantees the company will replace any diamond if it chips, breaks, or is lost. “Not only is the ring not mine, but it is the exact same ring that I went to pickup the first time, only now its engraved…!!”. “She asked me, ‘Do you know about your center stone?’" Sophie recalled for Davis. When Kay's replaced the ring, the center stone was a fake rather than a real diamond. If you need help with the Public File, call 210-351-1241. This material may not be published, broadcast, rewritten, or redistributed. That's how one woman describes her experience with Kay Jewelers, which is facing a barrage of complaints from customers who say their jewelry was lost or damaged — or even that the diamonds in their engagement rings were replaced with fake ones.Chrissy Clarius tells BuzzFeed she took her one-carat diamond ring for an inspection at Kay every six months for five years—a condition of Kay's lifetime guarantee on its jewelry, reports the Consumerist.Her ring was sent for repairs three times before an employee noticed the engraved serial number on her diamond was missing.While Kay maintained the stone was a diamond, two other jewelers determined it had been swapped with moissanite — a less expensive stone.BuzzFeed tracked down seven other women — including some who've gone to police — who said Kay had replaced their stone with poor-quality or fake diamonds.One woman says she asked for a new setting but had her diamond replaced with one with a visible flaw. Clarius said when she took the ring to Kay for testing, they said the stone was a diamond. (Isn’t that what was supposed to be checked before the ring was sent out in the first place? According to Darshae East, instead of returning her original ring, a representative from the jeweler called and offered her the cost of the ring, plus an additional $650, which she called “absolutely not enough.”, She added, “In my opinion, there is a way to rectify any and every situation. “I don't know if it's at the Galleria store, or at their factory, (but) they're trying to cover up some crooked business that's going on,” Aaron told Davis. Suspicious, she took the ring to another jeweler, who tested the stone and declared that it was moissanite, a cheaper stone. “We won't be dropping it off, or anything like that.” Included was a certificate of authenticity from Gemological Science International — one of three organizations that Kay uses to certify and grade its diamonds before they are sold — for the 1-carat stone. Since her post, hundreds of other Kay shoppers shared their own similar stories in the comments on Facebook. If your diamond comes with a Gemological Science International, or GSI certificate, the stone has a number inscribed in it. That's how one woman describes her experience with Kay Jewelers, which is facing a barrage of complaints from customers who say their jewelry was lost or damaged — or even that the diamonds … The owner of Jared, Kay Jewelers and Zales has been under fire since a report last month accusing the company of swapping real stones for fakes when customers brought their jewelry in … Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. Chrissy Clarius told BuzzFeed that she would bring her $4,300 engagement ring, which was bought at Kay Jewelers, to Kay every six months to get it inspected, as this was part of the company's gemstone guarantee that insures the stone will "last forever." Like all customer complaints, we have launched an investigation into this particular matter and remain in close contact with the customer in question as we work toward a resolution.”, As for what the internal investigation entails, a representative said: “The internal investigation retraces every touchpoint of the customer’s jewelry journey. According to the report, Kay Jewelers eventually settled with the Longs, and she had her stone properly replaced. Kay Jewelers eventually replaced the jewelry, or stones, of all of the women after the chain said it investigated their claims, but no one ever told them if the corporate office determined what happened. What really happened?!?!?!”. She said when she returned to Kay to complain, they located her diamond and returned it to her, but she said the experience was stressful. Skip to Content Skip to Navigation. Can we trust them now? Double check your spelling, try broadening your search words to more general terms or limit If you would like to opt out of browser push notifications, please refer to the following instructions specific to your device and browser: Kay Jewelers Launches Investigation Into Service Policies After Customer Accuses Company of Stealing Diamonds. That is what we have sought to do with these customers. Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. Kay Jewelers hasn't only dealt with diamond-swapping allegations or accusations of unequal pay. May 26, 2016 / 1:18 PM / MoneyWatch Diamonds are supposed to be forever, unless, as some consumers are alleging, you shop at Kay Jewelers. What went wrong with polls in 2016? What's worse was that Kay Jewelers claimed Aaron came in months earlier with Sophie's center stone missing, and asked to put in a fake cubic zirconia, saying he couldn't afford another diamond. At that point, the company says it “performs a side-by-side comparison of the original photo to the repair image under a Digital Gemscope, obtains a customer signature expressing 100% satisfaction with the quality of the repair work, and provides a six month guarantee on the repair workmanship.”. "Kay Jewelers took that from me, they stole it," she said. Kay Jewelers . But after seven months, she beat the cancer. SO where are they!?!?!!?! She said Kay Jewelers, where Aaron purchased the set, said the rings couldn't be altered as she needed, so the store would replace the rings with new ones two sizes bigger. News provided by The Associated Press. We are continuously re-evaluating our policies and practices to ensure we are providing the highest levels of service at all points of the repair journey. To enable Verizon Media and our partners to process your personal data select 'I agree', or select 'Manage settings' for more information and to manage your choices. "Even if this gets settled, I do not believe I will ever get my ring back, the ring my husband proposed to me with back. We have 241 Design & Service Centers internally, with 2,000+ employees are skilled artisans held to our exact standards.”, RELATED PHOTOS: UPDATED! Kay Jewelers is launching an internal investigation into diamond servicing practices after an Illinois woman accused the jewelry store of stealing her diamond engagement ring when she took it … Copyright 2016 Scripps Media, Inc. All rights reserved. Sophie picked up her new rings at the Galleria (Houston) store a few weeks later. A Facebook page called Boycott Kay Jewelers has become a clearing house for complaints, with consumers alleging issues including poor jewelry construction, shoddy repairs, and rings that were swapped out for other bands. “We'll definitely be taking it and watching them,” Sophie said. There are so many layers to this,” Darshae East began her post. "A Kay manager adds store policies — including that employees check for certification numbers — are meant to ensure stones aren't swapped out.This article originally appeared on Newser: Report: Kay Jewelers Swaps Diamonds With FakesMore From Newser:20K Bees Follow Woman for 2 DaysHere's How We Stop World War III$5K Fine for Students Who Won't Shake Teacher's Hand, This material may not be published, broadcast, rewritten, or redistributed. Election Live Updates: Americans brace for results as first polls close, 2020 House and Senate elections: Democrats fight to recapture Senate, Judge orders sweep of postal facilities for mail-in ballots, "Don't be scared" of voter intimidation, Michigan official says, Stocks rally worldwide as Election Day finally arrives. Copyright 2016 by KPRC Click2Houston - All rights reserved. What some customers allege, though, is that their original stones disappeared during repairs, replaced with inferior diamonds or even fake diamonds.
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