There's a problem loading this menu right now. After submitting the cancelation, we'll send you a confirmation message to the email address on your account. Don't open any attachments or click any links from suspicious emails or text messages. Note: Go to Your Orders. They knew what you wanted, but weren’t allowed to send it through the mail! I got an e-mail that LOOKS like an Amazon e-mail. Suspicious or fraudulent emails, text messages, or webpages not from Amazon.com often contain: Note: Legitimate Amazon websites have a dot before "amazon.com" such as http://"something".amazon.com. Select the department you want to search in. While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect. Put viruses on your computer or something even more nefarious? Please select what best describes the information: Thanks! It says my order for two items has been cancelled. You did the right thing by forwarding it to us. That seems like a legitimate reason to contact you, and with the high rate of consumers who shop on the popular site, it’s a safe bet that the scammers will land on a victim who actually believes the email. To learn about how to avoid payment scams, visit Avoiding Payment Scams. If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. You can select Request Cancellation but this does not guarantee cancellation. Your Orders we'll use this information to improve our online Help. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! Track or cancel orders, Returns & Refunds Select the check box next to each item you want to remove from the order. Amazon will never ask you to make a payment outside of our website and will never ask you for remote access to your device. There's a problem loading this menu right now. Note: Go to Your Orders to see if there is an order that matches the details in the correspondence. If for some reason they’re unable to provide a satisfactory answer, please let us know. So don’t be opening any e-mails about cancelled orders! This isn't the information I was looking for, Top subscription boxes – right to your door, Report Suspicious Emails, Phone Calls, Text Messages, or Webpages, Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon, © 1996-2020, Amazon.com, Inc. or its affiliates. An order confirmation for an item you didn't purchase or an attachment to an order confirmation. If you're reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@amazon.com Report a Phishing Email Avoiding Payment Scams If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. Add or edit payment methods, Carrier Info After submitting the cancelation, we'll send you a confirmation message to the email address on your account. Please select what best describes the information: Thanks! For more information on how to contact the seller, go to Contact Third-Party Sellers. If the link takes you to a site that is not a legitimate amazon domain, then it is likely phishing. Select the department you want to search in. Track or cancel orders, Returns & Refunds While we're unable to respond directly to your feedback, I got an e-mail that LOOKS like an Amazon e-mail. https://sellercentral.amazon.com/forums/thread.jspa?threadID=1984&start=0&tstart=0, Edited by: jennifermaryp on Oct 1, 2012 3:53 PM. Cancel or view benefits, Payment Settings Maybe their computer is “psychic” and read your mind. If you get a request to update your Amazon account, don’t do it via email. Attachments or prompts to install software on your device. Add or edit payment methods, Carrier Info You can also confirm that the order was canceled by visiting Your Orders. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? That could be very bad, right? This isn't the information I was looking for, Top subscription boxes – right to your door, Manage Your Amazon Accounts on Mobile Devices, Sign out of Your Account on the Amazon Website, Sign out of Your Account in the Amazon Shopping App, Revoke a Website or App's Access to your Login with Amazon Information, © 1996-2020, Amazon.com, Inc. or its affiliates. Seller Support should be able to advise you if the message is legitimate or not. Links to websites that look like Amazon.com, but aren't Amazon. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. While we're unable to respond directly to your feedback, Amazon will never send you an unsolicited message that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. For more information, go to. Amazon account. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? Got e-mail saying order cancelled -- but I didn't order anything. I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! we'll use this information to improve our online Help. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Exchange or return items, Manage Prime Just got an e-mail from Amazon saying the order ID I sent them is an invalid order ID. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. I did forward it to Amazon, and opened a case, but I don’t think they will understand. Select Cancel checked items when finished. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. Exchange or return items, Manage Prime Change email or password. Cancel or view benefits, Payment Settings If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. If you see an email with an order confirmation for an item that you don’t think you purchased, log into your Amazon account and go to your Your Orders to see if it matches what you see in the email. Requests to update payment information that are not linked to an Amazon order you placed or an Amazon service you subscribed to. We recommend that you report any suspicious or fraudulent correspondence. A recent wave of phishing attacks is masquerading as an email from Amazon, informing you that your order has been canceled. If you receive a suspicious or fraudulent correspondence, don't share any personal information and report it immediately. We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/amazon.com/. I think this is a not uncommon phishing attempt - there was actually a thread about it on the forum at one point. If you see the order in the Cancelled Orders section, it was successfully canceled. For example, Amazon Pay website is https://pay.amazon.com/. To cancel the entire order, select all of the items. To cancel the entire order, select all of the items. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon. Instead, go to Your Account on Amazon.com and click “Manage Payment Options” in the “Payments” section. If you received an e-mail regarding the cancellation of an order you don't recognize, please check Your Orders in Your Account. You'll receive an email within an hour confirming whether or not your cancellation was possible. Forged email addresses to make it look like the email is coming from Amazon.com. Select the tick box next to each item you want to remove from the order. For sure, don’t use the e-mail to log onto your To cancel the entire order, select all of the items. It says my order for two items has been cancelled. Send the email as an attachment to stop-spoofing@amazon.com. If the order has already entered the delivery process, this option isn't available. You can cancel items or orders that haven't entered the shipping process yet. Emails, text messages, or calls from Amazon never ask for your personal information. Someone who HAS ordered recently MIGHT click on the link to see what’s been cancelled. Shipping carrier information, Account Settings Powered by Discourse, best viewed with JavaScript enabled. Shipping carrier information, Account Settings
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